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[READ FIRST] Complaints Guidelines


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We believe in the collective power of our community to foster change and promote resolution. By sharing your experiences and standing together, we can hold sweepstakes casinos accountable and encourage them to address and resolve the issues presented.

We've established this dedicated forum category for you to share your negative experiences with sweepstakes casinos. Whether it's an issue with payouts, game fairness, or customer service, your voice matters to us and to the community.

Before you post your complaint, please take a moment to review the following guidelines to ensure your submission is effective, constructive, and adheres to our community standards.

What is the US Gamblers complaint service?

Through the US Gamblers complaint service, players can submit detailed complaints against a sweepstakes casino along with any supporting evidence they might have. Our team carefully reviews each submission, and if our assessment suggests that the casino may have acted inappropriately or unjustly, we will endeavor to assist in getting the issue resolved.

Once a complaint is verified, we engage directly with the involved sweepstakes casino to inform them of the issue and request their participation in resolving the matter.

This often involves the casino responding directly in the forum thread, providing both parties—the player and the casino—an opportunity to communicate openly, address the concerns raised, and work towards a resolution.

Guidelines for posting a complaint

  1. Provide detailed information: Your complaint should be as detailed and specific as possible. Clearly outline the issue you encountered, including any relevant dates, times, and the specific nature of your concern. This information is vital for understanding the context and gravity of your situation.
  2. Submit supporting evidence: To lend credibility and clarity to your complaint, include any supporting evidence you may have. This could consist of screenshots, email correspondences, chat records, gaming logs, or any documentary evidence that substantiates your claim.
  3. Be truthful and accurate: The information and evidence you provide must be truthful and accurate. Misrepresenting your experience or submitting false evidence undermines the integrity of your complaint and the forum. Any attempt to deceive or manipulate facts will result in an immediate exclusion from our community.
  4. Maintain privacy: While it's important to be detailed, ensure that you do not share personal information, either yours or others'. This includes full names, addresses, phone numbers, or any data that could compromise privacy and security.
  5. Be respectful: We understand that encountering issues can be frustrating, but we ask that you remain respectful and constructive in your complaints. Avoid using offensive language or personal attacks against individuals or the company. Our goal is to resolve issues, not escalate them.
  6. Follow-up: If there are any developments or resolutions to your complaint after you've posted it, we encourage you to update your thread. This helps the community track the responsiveness of the involved parties and the outcome of disputes.

Thank you for taking the time to share your experiences and for helping us build a better and more fair sweepstakes casino community

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